Terms of Service

Effective Date: March 31, 2026

1. Acceptance of Terms

By accessing or using Flovato's services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Description of Service

Flovato provides AI-powered chatbot and personal assistant services on a subscription basis. Services include AI chat for website visitors, personal AI assistants for team members, appointment scheduling, and related features.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials. Each organization receives an isolated environment. You may not share account credentials or allow unauthorized access to your workspace.

4. Billing and Payments

Paid plans are billed monthly. Token usage is tracked in real-time and deducted from your monthly allowance. Unused tokens roll over for up to 3 months, after which they expire. Refunds are handled on a case-by-case basis.

5. Acceptable Use

You agree not to use our services for any illegal, harmful, or abusive purpose. You may not attempt to access other organizations' data, reverse-engineer the service, or use automated tools to scrape or abuse the platform.

6. AI-Generated Content

AI responses are generated by third-party models and may not always be accurate. Flovato does not guarantee the accuracy, completeness, or suitability of AI-generated content. You are responsible for verifying AI outputs before relying on them.

7. Data Ownership

You retain ownership of all data you input into the platform. Flovato does not claim ownership of your content. We process your data solely to provide the services described in your subscription plan.

8. Termination

Either party may terminate the service at any time. Upon termination, your data will be retained for 30 days before deletion, unless you request immediate deletion.

9. Limitation of Liability

Flovato's total liability for any claims arising from or related to these terms shall not exceed the amount paid by you in the 12 months preceding the claim. Flovato is not liable for indirect, incidental, or consequential damages.

10. Contact

For questions about these terms, contact us at support@flovato.com or write to Flovato, Latrobe, PA.