Privacy Policy

Effective Date: March 31, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, and any content you provide through our AI chatbot and assistant services.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing your AI interactions, managing your account, and communicating with you about our services.

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

4. AI Processing

Your conversations with our AI chatbot and assistant are processed by leading AI providers including Anthropic (Claude), OpenAI (GPT), Google (Gemini), and xAI (Grok). Conversation content is sent to these providers to generate responses. We do not use your data to train AI models. Each organization's data is fully isolated and never shared with other organizations. When you connect third-party services (such as Google Calendar), your data may also be shared with those services in accordance with their privacy policies.

5. Third-Party Services

We integrate with third-party services such as Google Calendar for appointment scheduling. When you connect these services, their respective privacy policies also apply.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Guest chat data is automatically deleted after 24 hours.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@flovato.com.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at support@flovato.com or write to us at Flovato, Latrobe, PA.