Top-ups — how it works
Plain English. No surprise bills. Ever.
Your bill is your plan price plus only the extras you choose
Usage never turns into an overage bill: when you hit your monthly limit — AI minutes and chats, or storage — we pause. We do not automatically charge your card.
If you want to keep going, you decide: buy a one-time top-up, or upgrade to the next plan. Either way, you control when and how much you spend.
What’s included — and what more costs
Every plan includes a monthly allowance. If you need more before your next monthly reset, here’s what extra looks like.
| Plan | Monthly allowance | Extra AI minutes | Extra storage |
|---|---|---|---|
| Starter | 120 AI phone minutes + 300 web chats a month ≈ 4,217 credits / month + 5 GB storage | $0.25 per extra AI minute, in packs | $1.00 per extra GB a month |
| Professional | 430 AI phone minutes + 1,075 web chats a month ≈ 15,112 credits / month + 20 GB storage | $0.25 per extra AI minute, in packs | $1.00 per extra GB a month |
| Enterprise | 1,750 AI phone minutes + 4,375 web chats a month ≈ 61,504 credits / month + 100 GB storage | $0.25 per extra AI minute, in packs | $1.00 per extra GB a month |
What that means in plain terms
Top-ups come in credit packs: 60-minute pack — 1,500 credits for $15.00 (≈ 60 call minutes or 369 chats); 200-minute pack — 5,000 credits for $50.00 (≈ 200 call minutes or 1,232 chats); 1,000-minute pack — 25,000 credits for $250.00 (≈ 1,000 call minutes or 6,160 chats). One shared monthly allowance: phone calls, website chat and your staff assistant all draw on it. If you only take calls you get more minutes; if you only chat you get more chats. A pack works the same way: the credits you don’t spend on calls go to web chats instead, about six chats per minute.
Top-ups exist for the months you exceed your usual pattern.
Quick answers
What happens when I hit my monthly limit?
We pause. While you're paused the AI stops answering. Callers and website chat visitors are asked to try again later, or given the number you choose to share. Your online booking page keeps working. You resume by upgrading your plan, buying a one-time top-up, or waiting for your next monthly reset — we never auto-charge your card.
Do top-ups ever expire?
They don't expire while your subscription is active — downgrades and plan changes don't touch them. If you cancel your subscription, any unused top-up is forfeited once the plan ends.
What about my monthly allowance?
Unused plan minutes and chats stay usable for two more months after the month they're granted, then expire. Top-ups you purchased directly don't expire while your subscription is active.
Can I just upgrade instead of buying top-ups?
Yes — you can upgrade anytime. If you consistently hit your limit, upgrading is usually cheaper than buying top-ups every month. We’ll nudge you if we notice that pattern.
How is AI usage counted?
Your plan counts AI phone minutes and web chats from one shared allowance. Your staff assistant, AI-written estimates and address lookups use small amounts of it too. You don't need to count anything — your billing page shows what you've used and what's left in credits, with how many call minutes or chats that is. Credits have no cash value.
Your monthly plan is your monthly price. Nothing extra unless you click “buy more.”