Terms of Service
Effective Date: October 28, 2026
1. Acceptance of Terms
By accessing or using Flovato's services, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.
2. Description of Service
Flovato provides AI-powered chatbot and personal assistant services on a subscription basis. Services include AI chat for website visitors, personal AI assistants for team members, appointment scheduling, and related features.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials. Each organization receives an isolated environment. You may not share account credentials or allow unauthorized access to your workspace.
4. Billing and Payments
Paid plans are billed monthly. Usage is tracked in real time in credits and deducted from your monthly allowance. Credits are used for calls, chats and other features; they have no cash value. Unused plan credits stay usable for two more months after the month they’re granted, then expire. Purchased top-ups don’t expire while your subscription is active and are forfeited when it ends. If a renewal payment fails, we retry the charge and notify you; the allowance granted with the unpaid invoice is placed on hold (credits you have already paid for keep working), and continued non-payment leads to the account being paused until the balance is settled. Refunds are governed by the Refund Policy below.
Price changes. We’ll email you at least 30 days before a price change; it applies from your next renewal after that, and you can cancel before it does.
Automatic storage. Automatic storage is off unless you turn it on and set a monthly limit; we never buy storage you didn’t authorise.
When your AI budget runs out. When your AI budget is used up, AI answering pauses. Calls are passed to your transfer number (up to 15 minutes) or given your business number. We do not charge overage.
Free trial and automatic renewal. New workspaces may begin on a 14-day free trial. A valid payment card is required to start the trial. At the end of the 14-day trial your subscription automatically continues on the Starter plan and the card on file is charged the then-current Starter monthly fee, unless you cancel before the trial ends. We send a reminder to the email address on your account before the trial ends; keeping that address current is your responsibility. You may cancel at any time during the trial from your billing page; if you cancel before the trial ends no plan fee is charged. Add-ons. The trial plan's limits are fixed — one office user, two field crew, no phone number, no texting, and 0.5 GB of storage — and none of these can be purchased during the trial. Once your plan starts: a phone number and texting registration are charged to your card when you add them; extra office users, field crew, phone lines, and storage are added to your account and billed on your next monthly invoice. Add-ons are not refunded on cancellation. After the first charge, the subscription renews monthly until you cancel. Cancellation takes effect at the end of the period you have already paid for and does not create a refund entitlement — see the Refund Policy below.
5. Refund Policy
All charges are final. Refunds are issued only for billing errors — a duplicate charge, or an amount billed in error — and those are refunded in full. If you believe a charge is wrong, contact us and we will make it right.
Subscriptions. You can cancel your subscription at any time. Cancellation stops future charges; your plan and its included allowance remain available through the end of the period you already paid for. We do not issue prorated refunds for partial billing periods.
Credit top-ups and delivered usage. Purchased credit top-ups are non-refundable (unused top-up balances do not expire with the monthly allowance). AI usage that has already been delivered — chat and assistant responses, voice minutes, and text messages — is non-refundable.
Phone number and registration fees. Phone number claim fees and messaging-registration fees are one-time fees we charge to cover the cost of setting up and registering your number; they are non-refundable.
Account pauses for non-payment. A pause resulting from failed payment does not create a refund entitlement. Settling the balance restores the account and everything on it. If an account stays unpaid for 30 days, its phone numbers may be released to the carrier after a further 60 days. A released number cannot be recovered.
How to request a refund. Email flovatocom@gmail.com from the email address on the account. We respond to refund requests within 10 business days, and approved refunds are issued to the original payment method. If you believe a charge is wrong, please contact us before disputing it with your card issuer — billing disputes filed for service that was delivered under these terms will be contested with the agreement record created at signup. We may, at our discretion, issue credits or refunds in other cases.
6. Acceptable Use
You agree not to use our services for any illegal, harmful, or abusive purpose. You may not attempt to access other organizations' data, reverse-engineer the service, or use automated tools to scrape or abuse the platform.
The Acceptable Use Policy sets out these obligations in full, including the consent, opt-out, and timing rules that apply to text messaging and calls. It forms part of these Terms.
7. AI-Generated Content
AI responses are generated by third-party models and may not always be accurate. Flovato does not guarantee the accuracy, completeness, or suitability of AI-generated content. You are responsible for verifying AI outputs before relying on them. Bookings the AI takes arrive as requests for you to confirm, unless you turn on automatic confirmation; the AI quotes from the prices you set and can be wrong.
8. Data Ownership
You retain ownership of all data you input into the platform. Flovato does not claim ownership of your content. We process your data solely to provide the services described in your subscription plan. You can export your records as a CSV download from your account at any time, including during the grace period described in the Termination section below. Where your data includes information about your own customers, we act as your service provider for that data — you remain responsible for your relationship with your customers.
9. Termination
Either party may terminate the service at any time. When you close your account, it stays restorable for 90 days, and you can download your records during that time. After 90 days your workspace data is deleted. If you make a formal deletion request, we deactivate the account immediately and delete your data within 30 days. In every case we keep the records we are required to keep, including billing, payment, consent and dispute records, for up to 7 years, then delete them.
10. Limitation of Liability
No warranty. The services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Flovato's total liability for any claims arising from or related to these terms shall not exceed the amount paid by you in the 12 months preceding the claim. Flovato is not liable for indirect, incidental, or consequential damages.
11. Indemnification
You will defend and indemnify Flovato against claims arising from messages or calls sent from your account without valid consent, or from recordings made without required disclosure.
12. Phone Numbers
Phone numbers provisioned through Flovato remain Flovato’s property, licensed to you for use with the service. You may request to port a number out while your account is active and in good standing; porting fees charged by the receiving carrier are your responsibility. As described in the Refund Policy above, if your account stays unpaid for 30 days, its phone numbers may be released to the carrier after a further 60 days — a released number cannot be recovered, by porting or otherwise.
13. Emergency Calls
Flovato phone lines are not for emergency calls. For emergencies, call 911 or your local emergency number directly.
14. Beta / Coming Soon Features
Some features on our website or in the app are labelled “coming soon” or “beta.” These are not yet generally available, are not promised to ship on any date, and are not part of the service you are paying for until they are released.
15. Payment Processor
Payments are handled by a third-party payment processor. Your card account is between you and our payment processor, subject to its own terms and conditions.
16. Changes to These Terms
We may update these Terms from time to time. We’ll post the revised Terms at this URL and update the effective date above; material changes will be emailed to the address on your account. Continued use of the service after a change takes effect means you accept the revised Terms.
17. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Westmoreland County, Pennsylvania, and you consent to that venue.
18. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with the Acceptable Use Policy and Privacy Policy, are the entire agreement between you and Flovato regarding the service, and supersede any prior agreements on the same subject.
19. Contact
For questions about these terms, contact us at flovatocom@gmail.com or write to Flovato, Latrobe, PA.